1. About ENOVANHAIR

ENOVANHAIR is a leading Vietnamese manufacturer of 100% human hair extensions and custom OEM/ODM solutions for global salons, distributors, and brands. We respect your privacy as a customer, business partner, or visitor, and comply with international data protection regulations (including GDPR and relevant Vietnamese laws).

2. Information We Collect

We collect both personal and non-personal information to operate efficiently and provide quality services.

2.1. Information You Voluntarily Provide

You may provide personal data when:

• Placing an order or requesting a quotation

• Filling out forms (contact, wholesale, OEM/ODM requests)

• Subscribing to our newsletter

• Communicating with our customer service team

This may include:

• Full name, email, and phone number

• Company or salon name, country, position

• Shipping/billing address

• Order details and preferences (e.g., product type, hair texture, color)

• Payment information (processed via secure third-party gateways)

• Feedback, reviews, or comments

2.2. Information Automatically Collected

When you browse our website, we may automatically collect:

• IP address and geographic region

• Browser type, device type, and operating system

• Date/time of visits and referring URLs

• Pages viewed, time spent, and navigation patterns

• Cookies and tracking technologies (see Section 7)

This helps us analyze visitor behavior, enhance SEO performance, and improve website experience.

2.3. Information from Third Parties

We may receive information about you from partners or platforms (e.g., social media accounts, advertising networks, or B2B directories) to verify contact details or enhance marketing relevance.

3. Purpose of Data Collection

We process your information for one or more of the following purposes:

• Order Fulfillment: To process and deliver your orders accurately.

• Customer Communication: To respond to inquiries, provide after-sales support, or confirm transactions.

• OEM/ODM Cooperation: To manage business partnerships and project specifications.

• Marketing & Promotion: To send product updates, special offers, or newsletters (only with your consent).

• Website Optimization: To monitor website usage, measure SEO effectiveness, and improve design.

• Legal Compliance: To meet legal, tax, or regulatory obligations.

• Fraud Prevention: To detect, prevent, or address unauthorized activities.

We only collect the information that is relevant and necessary for the above purposes.

4. Legal Basis for Processing

Under applicable laws, ENOVANHAIR processes personal data based on:

• Your consent (for newsletter or marketing purposes)

• Contract necessity (for order processing and OEM/ODM service agreements)

• Legal obligation (for recordkeeping and tax compliance)

• Legitimate interests (for improving products and business operations)

5. Will Your Information Be Shared With Anyone?

We do not sell or rent your personal information. However, we may share data with:

5.1. Service Providers

• Logistics companies to handle order shipping and delivery.

• Payment processors (such as PayPal or local bank systems) to complete transactions.

• Cloud hosting & IT providers to store and manage data securely.

5.2. Business Partners

• Affiliates or authorized distributors under strict data confidentiality agreements.

5.3. Legal Authorities

We may disclose data if required by law, subpoena, or governmental request, or to protect ENOVANHAIR’s rights, property, or safety.

All partners and service providers are contractually required to comply with international data protection standards and to use your data only for the purposes specified by ENOVANHAIR.

6. How Long Do We Keep Your Information?

We retain personal data only for as long as necessary to fulfill our obligations and legitimate business needs:

• Customer & business records: up to 5 years after the last interaction

• Invoices and transaction data: as required by tax regulations (usually 10 years)

• Marketing data: until you withdraw your consent or unsubscribe

• Website analytics data: anonymized after 24 months

When data is no longer required, it is securely deleted, anonymized, or archived according to internal policies.

7. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tools to enhance user experience and analyze traffic.

7.1. Types of Cookies Used

• Essential cookies: Necessary for site functionality (login, cart).

• Performance cookies: Track user interactions for analytics.

• Marketing cookies: Help us personalize offers or retarget ads.

7.2. Managing Cookies

You can disable cookies via your browser settings. However, some features (e.g., cart saving, login) may not function properly without them.

We also use Google Analytics, Meta Pixel, and other third-party tools for statistical and marketing purposes.

8. How Do We Keep Your Information Safe?

We implement strong security controls to protect your information from unauthorized access, disclosure, or destruction:

• SSL/TLS encryption for secure data transmission

• Encrypted databases and password protection

• Firewalls and access monitoring on company servers

• Role-based access control (only authorized staff can handle data)

• Regular security audits and updates

If a data breach occurs, ENOVANHAIR will notify affected users and relevant authorities as required by law.

9. Do We Collect Information From Minors?

We do not knowingly collect or process personal data from children under the age of 13.

If you are under 16, you may only use our website under the supervision of a parent or guardian.

If we discover that information from a minor has been collected without consent, it will be deleted immediately.

10. Your Data Protection Rights

Depending on your location, you have the right to:

• Access the personal data we hold about you

• Rectify inaccurate or incomplete information

• Request deletion (“right to be forgotten”)

• Withdraw consent for marketing or processing activities

• Restrict processing under certain circumstances

• Data portability – receive a copy of your data in a structured format

You may exercise these rights by contacting info@enovanhair.com. We will respond within a reasonable timeframe (typically within 30 days).

11. International Data Transfers

Because ENOVANHAIR operates globally, your information may be processed or stored in countries other than your own, including Vietnam.

We ensure that all data transfers comply with applicable laws and include appropriate safeguards (such as Standard Contractual Clauses or equivalent agreements).

12. Third-Party Links

Our website may contain links to external websites (partners, blogs, social media).

ENOVANHAIR is not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal data.

13. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates in law, technology, or company practices.

All changes will be posted here with an updated “Last Updated” date.

If material updates are made, we may notify you by email or on our homepage.

14. Contact Information

If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your information, please contact us at:

📧 sales@enovanhair.com

📲+84 901 527 924

🌍 www.enovanhair.com

🏢 ENOVANHAIR Factory, Vietnam

We will respond promptly and take appropriate actions to address your concern.